Terms & Conditions

RATES AND ROUTE-BASED PRICING

All trips are quoted at a flat rate calculated from your pickup location, destination, vehicle, and service type. The exact price for your route is displayed in the booking form before you confirm your reservation. Once your reservation has been approved and a confirmation email has been sent, your rate will not change, except for additional services requested during the ride as described in these terms.

For routes not available in our online booking system, a quote request can be submitted through the booking form. Our reservations team will confirm the rate for your custom route before the reservation is finalized.

Rides scheduled during night hours (11:00 PM to 5:00 AM) are subject to an automatic night service fee of $30, which is included in the price shown at booking.

Rates for dates that have not yet been confirmed are subject to availability and may change without notice prior to booking, including but not limited to holidays and special events.

Airport pickup covers one flight only. If more flights are combined, additional charges apply and must be approved by the Dispatcher.

For pickups or drop-offs outside of Miami, a Distance Fee or Garage Fee may apply.

No credit is issued for unused time on Hourly Service when the vehicle is booked for a certain number of hours.

EVENT PRICING

Rates for rides on holidays, during major sporting events, concerts, festivals, and other special events in the Miami area may differ from standard rates due to demand, traffic restrictions, and extended route times. Any applicable event pricing is included in the rate displayed at booking; once your reservation is confirmed, the rate will not change.

Reservations for holidays, sporting events, and special events are subject to a 48-hour cancellation policy, as set out in the Cancellation section of these terms.

ADDITIONAL STOPS

One additional stop along your route may be added for a flat fee of $50. Additional stops can be selected as an extra during booking or requested during the ride, in which case the chauffeur will decide whether the stop can be accommodated based on their schedule, and the fee will be added to the final bill.

The additional stop fee covers a brief stop of up to 15 minutes along the route to your drop-off location. Stops exceeding this duration, or stops requiring a significant detour from the route, may incur additional waiting time or distance charges. For itineraries with multiple stops, we recommend our Hourly and Full-Day service.

LAST-MINUTE RESERVATIONS

Reservations made with less than 4 hours’ notice before the requested pickup time are subject to vehicle and chauffeur availability and incur a priority fee of $30, which is shown at booking. Reservations made with less than 90 minutes’ notice are accepted only when a vehicle is available; we recommend calling +1 (305) 890-0858 to confirm availability for very short-notice requests.

PAYMENT INFORMATION

We will authorize your payment card at least 24 hours prior to your ride date. The card must have sufficient available funds or your reservation may be canceled.

1. Booking Process: Reservations can be made through our website. You must provide accurate and complete information during the booking process.
2. Confirmation: All bookings are subject to availability. A confirmation email or message will be sent to you once your reservation is confirmed.

TRANSFERS AND HOURLY BOOKINGS

In the case of a transfer, the displayed price shall be determined on the basis of a start and a destination address. An additional fee is incurred if additional stops are requested, according to the Additional Stops section of these terms.

An hourly booking always begins at the booked pickup time and ends in the city area of the pickup location. If a user requests to complete the ride outside the city area of the pickup, or if the number of miles or the duration in the relevant booking is exceeded, additional fees may apply, particularly due to the fact that the chauffeur must thereafter return to the city area of the pickup location.

As we provide different and tailored ground transportation services, some services will be considered as Point-to-Point bookings and other services can be Hourly or Daily bookings.

PICKUPS AND WAITING TIME POLICY

The agreed pickup time is the pickup time specified in the booking confirmation.

In the event of an airport pickup for which the user has provided a correct flight number in the booking, enabling Vimzi Limo to track the arrival time of the flight, the agreed pickup time will be adjusted in case the flight arrives late or early.

We monitor all commercial airline arrivals. Airport pickups include 60 minutes of complimentary waiting time from the actual flight arrival time. If no flight number is provided, the 60-minute allowance begins at your selected pickup time.

Seaport pickups and all other pickups include 15 minutes of complimentary waiting time from the scheduled pickup time.

After the complimentary allowance has passed, waiting time is billed in increments if the chauffeur is able to continue waiting. If the chauffeur has another scheduled assignment and cannot wait beyond the allowance, the booking will be marked as a no-show and the no-show policy will apply.

If you cannot locate your chauffeur, please call or text Vimzi Limo at +1 (305) 890-0858 before the allowance expires to avoid being billed as a no-show.

RIDE CHANGES

Stops requested during the ride can be accommodated only if they are on the same route to your drop-off location, and the chauffeur decides whether the request can be accommodated as per their schedule and time. Accommodated stops are charged according to the Additional Stops section of these terms.

In the event of a customer requesting an upgrade of the ride or additional services (distance or number of hours), the actual service (total distance or number of hours) shall be recalculated and charged according to the applicable price schedule. In the case of hourly bookings, any half hour commenced shall be determinative for invoicing; in other words, the half hour is rounded up from the first additional minute in the interest of better planning reliability.

If the booked distance or number of hours is shortened as compared to the booking, the agreed compensation shall remain unaffected.

VEHICLE CLASS, AVAILABILITY AND UPGRADES

Reservations are made for a vehicle class, not a specific vehicle model. Depending on availability, the user can choose from different vehicle classes in the ride request. Within the booked class, comparable vehicle models may be provided. Your reservation confirmation will include your vehicle details.

Depending on availability, Vimzi Limo may upgrade your reservation to a higher vehicle class at any time at no additional cost.

If the booked vehicle becomes unavailable due to circumstances beyond our control, we will provide a vehicle of a comparable or higher class at no additional charge, or offer a full refund if no suitable vehicle is available.

AFFILIATE VEHICLE REQUESTS

Certain vehicles, including the Mercedes-Benz Sprinter Van, Mercedes-Benz S-Class, and luxury EV sedan, are available upon request and may be fulfilled through carefully selected affiliate partners. Affiliate vehicle requests are subject to availability and should be made as far in advance as possible.

Rates for affiliate vehicles may differ from our standard rates and will be confirmed with you before your reservation is finalized. All affiliate partners are required to be licensed and insured and to meet Vimzi Limo service standards. Vimzi Limo remains your point of contact for the entire reservation, including any changes, questions, or concerns.

TRANSPORT SAFETY: LUGGAGE, ANIMALS

The price in the booking confirmation includes the number of pieces of luggage that were specified in the booking form.

Excess luggage, bulky luggage such as a wheelchair, weapons, or animals that the user wishes to carry along must be specified during the booking in the additional notes. The chauffeur may refuse the transport of luggage, weapons, and/or animals that have not been agreed upon; this also applies if animals are not housed in a closed and suitable transport box. The right of refusal does not exist if local statutory provisions of the region in which the transport is carried out require that the items be accommodated.

If the chauffeur permits the carriage of additional luggage, weapons, and/or animals that were not stipulated in the booking, additional surcharges may be charged. This may result in the total charges for the business service contract being higher than initially specified in the booking confirmation.

TRANSPORT OF CHILDREN AND MINORS

One complimentary child seat is included with every reservation. Additional child seats are available for $25 each. The need for child seats must be specified at booking by selecting the child seat option and stating in the Notes the type of seat required (infant, convertible, or booster) and the age of each child, so that the correct seat can be prepared and installed before your chauffeur arrives.

Car Seat Disclaimer: Vimzi Limo assumes no responsibility for any injury or damages suffered by the user. As such, this device must be double checked by the user if installed by the chauffeur. Chauffeurs are neither authorized nor certified to install this car seat. We will install it and keep it ready for your ride; however, the user needs to double check or re-install it. For information on how to properly install this device, please refer to the instruction manual.

(A) CHILDREN: The need for child restraints must be specified by the user in the ride request by specifying the number and age of the children to be transported as well as the type of child restraints required.

(B) MINORS: The transport of unaccompanied minors can be rejected by the chauffeur. The determination of minor status will be made in accordance with the statutory provisions of the region in which the transport is to be performed.

BEHAVIOR IN THE VEHICLE

The following behavioral standards apply to the users of the Vimzi Limo services:

During the entire ride, applicable road traffic rules and regulations apply to all guests, particularly the obligation to wear a seat belt. Guests are prohibited from opening the doors during the ride, throwing objects out of the vehicle, and/or hanging any part of the body out of or screaming from the vehicle. If guests wish to use any equipment or systems present in the respective vehicle, prior permission is required.

Smoking is prohibited in the passenger compartment of vehicles. If the user or a guest ignores this, the user must bear the costs of a vehicle cleaning and the resulting loss of serviceability.

The consumption of food is discouraged. Alcoholic drinks are only allowed to be consumed in the car with prior consent.

INFORMATION ON NUMBER OF PASSENGERS, NUMBER AND SIZE OF LUGGAGE

The maximum number of passengers and the number and size of pieces of luggage will be provided by Vimzi Limo for a specific vehicle and is set out in a binding luggage policy.

The chauffeur may refuse to transport passengers or luggage if, in their opinion, the space and safety conditions do not permit such transport.

DELAYS

Exceptional situations such as striking air traffic controllers, inclement weather conditions, etc. can only be compensated to a limited extent. In these cases, longer waiting times or short-notice cancellations must be accepted by the user.

CANCELLATION / CHANGE & REBOOKING

For transfer rides (Point-to-Point), the cancellation is free if the time between the cancellation and the agreed pickup time is greater than 4 hours. If the time between the cancellation and the agreed pickup time is 4 hours or less, the full price must be paid.

For hourly bookings and long distance rides (city to city), if your plan changes, you can cancel the trip free of charge if the time between the cancellation and the agreed pickup time is greater than 24 hours. If the time between the cancellation and the agreed pickup time is 24 hours or less, the full price must be paid.

We require you to cancel your reservation (Point-to-Point: 4 hours in advance of the pickup time; Hourly and City-to-City: 24 hours in advance of the pickup time) by email to info@vimzilimo.com to avoid a charge for the full amount of your reservation. Any change to the reservation, if available, is allowed no less than 2 hours before the scheduled pickup time. Holidays, Sporting Events, and Special Events require cancellation 48 hours in advance.

Rebookings are generally treated as new bookings. The regulations for the handling of cancellations apply accordingly for the originally agreed ride. Accordingly, a claim for compensation by Vimzi Limo for the originally agreed ride may remain in force.

NO-SHOW RIDES WITHOUT CANCELLATION, USER’S DELAY

In the event that a client does not show up for a ride and does not cancel it (a “no-show”), the client’s claim for transport shall no longer be applicable; however, Vimzi Limo shall still be entitled to compensation from the client.

(A) FOR TRANSFER (Point-to-Point): A ride is considered to be a no-show if the client or guest does not appear within 20 minutes after the agreed pickup time at the agreed pickup location.

In the event of pickup at airports, a ride is considered to be a no-show if the client or guest does not appear within 60 minutes after the agreed pickup time at the agreed pickup location.

No-show rides must be fully compensated, but any waiting time surcharges will not be applied. This is not the case if the chauffeur and the guest have communicated by telephone about a later pickup time; in that event, any waiting time surcharges are applicable. As a general rule, there is no right to change the pickup time.

(B) HOURLY BOOKING: A ride is considered to be a no-show if the user or guest does not appear at the agreed pickup location by the end of the booked hours (calculated from the scheduled pickup time).

In the event of pickup at airports, a ride is considered to be a no-show if the user or guest does not appear at the agreed location by the end of the booked hours according to the pickup time.

A user shall be fully liable for no-show rides. This is not the case if the chauffeur and the guest have communicated by telephone about a later pickup time. The hourly booking always starts, as described, at the agreed pickup time. As a general rule, there is no right to change the pickup time.

CONFIDENTIALITY AND PRIVACY

We collect personal information, including but not limited to names, contact details, and payment information, for the purpose of providing the transportation service.

The personal information will be used solely for the purpose of providing, improving, and personalizing our services, processing payments, and communicating with clients regarding their booking and related matters.

All personal information provided by clients will be treated as confidential. Vimzi Limo will take all reasonable measures to protect the confidentiality of such information and will not disclose it to any third parties except as required by law or with the explicit consent of the client.

Vimzi Limo implements appropriate technical and organizational measures to ensure the security of personal data against unauthorized access, alteration, disclosure, or destruction. This includes secure storage systems, encryption, and restricted access to personal data.

In some cases, we may use third-party services to process payments or manage bookings. These third parties are carefully selected and are required to adhere to standards that ensure the protection of client information.

Clients have the right to access, correct, or delete their personal information held by us. Requests for access, correction, or deletion can be made by contacting our customer service team.

Personal information will be retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law. After this period, it will be securely deleted or anonymized.

In the unlikely event of a data breach that compromises the confidentiality or security of personal data, we will notify the affected clients and relevant authorities promptly, in accordance with applicable laws and regulations.

This confidentiality and privacy policy may be updated from time to time to reflect changes in our practices or legal requirements. Clients will be notified of any significant change through our website or direct communication.

By using our services, clients acknowledge and agree to the terms outlined in this confidentiality and privacy policy.

MEMBER CLUB

Payment Terms

Monthly Subscriptions: Payments are due on the day of your choice to start your subscription period. Monthly subscriptions will auto-renew unless canceled.

Yearly Subscriptions: Payments are due on the first day of the subscription period. Yearly subscriptions will auto-renew unless canceled. The 15% discount is applied to the total annual fee.

Cancellation / Reschedule and Refund Policy

Monthly Memberships: Members may cancel their subscription at any time. The cancellation will take effect at the end of the current billing period. No refunds will be provided for the current billing period.

Yearly Memberships: Members may cancel their subscription at any time. If canceled within 30 days of the subscription start date, a prorated refund minus the value of any services used will be provided. No refunds will be given after 30 days.

For transfer rides (Point-to-Point), the cancellation is free if the time between the cancellation and the agreed pickup time is greater than 2 hours. If the time between the cancellation and the agreed pickup time is 2 hours or less, the full price must be paid.

For hourly bookings and long distance rides (city to city), if your plan changes, you can cancel the trip free of charge if the time between the cancellation and the agreed pickup time is greater than 12 hours. If the time between the cancellation and the agreed pickup time is 12 hours or less, the full price must be paid.

We require members to cancel reservations (Point-to-Point: 2 hours in advance of the pickup time; Hourly and City-to-City: 12 hours in advance of the pickup time) by email to info@vimzilimo.com to avoid a charge for the full amount of the reservation. Any change to the reservation, if available, is allowed no less than 2 hours before the scheduled pickup time. Holidays, Sporting Events, and Special Events require cancellation 24 hours in advance.

For Point-to-Point bookings, you can reschedule your booking 2 hours in advance of the original booked time.

For Hourly bookings, you can reschedule your booking 6 hours in advance of the original booked time.

Rescheduling is only allowed once; you cannot reschedule and then cancel the booking.

Rescheduled bookings cannot be canceled.

Use of Services

Members have priority reservations, must book services in advance, and are subject to availability.

Last-minute bookings with less than 90 minutes’ notice are subject to availability.

Members are responsible for maintaining up-to-date contact and payment information.

Vimzi Limo reserves the right to refuse service to any member who violates the terms and conditions or engages in inappropriate behavior.

Beverages, snacks, and special requests will be added to the final bill, and a photo of the purchased items receipt will be shared.

Beverages, snacks, and special requests can be accommodated at least 3 hours before the booking time.

LIMITATION OF LIABILITY

Vimzi Limo is not liable for any direct, indirect, incidental, special, or consequential damages arising out of or related to the use of our services.

Clients agree to indemnify and hold harmless Vimzi Limo from any claims arising out of their use of services.

No liability is assumed for objects forgotten in the vehicle. We request that you check for your belongings before leaving the vehicle.

MODIFICATIONS TO TERMS

Vimzi Limo reserves the right to modify these terms and conditions at any time. Clients will be notified of any changes via email or through our website. Continued use of our services after changes are made constitutes acceptance of the new terms.

GOVERNING LAW

These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction where Vimzi Limo operates. Any disputes arising from these terms will be resolved in the courts of that jurisdiction.